Support

General

Great question! We encourage you to check out the organiser or students page for more information.

Can We Contact You?

Yes, and please do! To get started, please send us an email.

Absolutely! We are always working to offer sponsorship and promotion opportunities, with a primary focus on bringing more value to our community. Organisers interested in being a Sponsor can send us an email to get the conversation started.

Account

How Do I Access My Account?

Once you are logged in, you can access all areas of your account by clicking on your username in the menu area or by following this direct link.

How Do I Change My Password?

Once you are logged in, you can change your password by following this direct link. If you are logged out of the platform, you can change your password by click the ‘Reset Password’ link on the login page.

How Do I Delete My Account?

Memberhip can be cancelled at any time by going to the Memberships tab under your account page and clicking the ‘Cancel’ button.

If you wish to also have your account completed removed from our platform, please send us an email.

Billing

What Payment Methods Do You Accept?

Great question!

We accept Stripe and Bank Transfer.

Listings

How Do the Reviews Work?

Users that are logged in, can leave reviews on Listing pages to help others make better-informed decisions. As part of the reviews, users can upload images, give star-based ratings on individual areas of experience, as well as give an overall star-based rating.

Do Listings Expire?

Listings are tied to a subscription, so as long as the associated Listing subscription is active, the Listings tied to that subscription will be as well.

How Do Listings Get Prioritised In Search?

Search Prominence Premium-level Listings appear above all Basic and Standard-level Listings in search. Promoted Listings are the only Listings that are given more prominence in search, above Premium-level Listings. Listing Prominence Premium-level Listings appear on our Home page, and other high-traffic pages, for a time, giving them greater exposure. Premium-level Listings will hold their spot on the high-traffic pages, for as long as it takes for new, Premium-level Listings or Promoted Listings to push them out. In order to hold onto your Search and Listing Prominence longer or to help guarantee both, we recommend promoting your Listings.

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